RETURN PROCESS: Email us by clicking here now Please include the following:

• Order number
• Style number
• Reason for your return
• Your name
• Shipping address

 * If for any reason you are not satisfied with your purchase we will gladly accept your exchange for a full refund.

* Return of unworn, unlaundered merchandise when it is presented in salable condition with the original vendor packaging and attached tags within 14 days of the date delivered.

* After 14 days, sale merchandise is considered FINAL SALE. All merchandise reduced more than 50% is considered Final Sale.

* Most items are returnable, with the exception of the items marked Final Sale.
* Gourmet and perishable goods, altered, customized or personalized items are non-returnable.

* Used merchandise or products cannot be returned.

* Returns will only be accepted with a return authorization. Once your return is received and inspected, we will send an email to notify you that we have received your returned item within 48 hours.

 Return to Store:To return merchandise, using a documented shipping carrier, please mail to: Joe Brand, Inc. Attn: Returns2301 E. Del Mar Blvd.Laredo, TX 78041 

• The original receipt must be included.
• Document the tracking number for return shipments.
• Use the emailed return shipping label for your return.

Returns Policy for Fragrances

• Perfumes are non-returnable products.

• Returns/replacements will only be accepted for products received damaged or defective.

Opened or Used Fragrances

• Due to health reasons, we do not offer refunds or exchanges on fragrances where the packaging has been opened or used.

Shipping Costs

• Shipping costs are non-refundable for returned, undelivered, unclaimed, or refused packages.

• The customer is responsible for shipping costs incurred when returning a product.

Return Instructions

1. Contact us within 3 days of receiving the parcel to initiate a return request.

2. Carefully pack the product to avoid transit damage.

3. Include a copy of your order confirmation with the return shipment.

Damage Exclusions

• Damages due to neglect, improper usage, or application will not be covered under our returns policy.

• We reserve the right to destroy damaged products received upon return and deny a refund.

Additional Notes

• Return requests must be made within 3 days of receiving the parcel.

• Refunds will be processed using the original payment method.

• We cannot accept returns for personalized products.

• Original packaging must be intact for returns to be accepted.

Please contact us if you have any questions or concerns regarding our returns policy.

Return In Store

Simply bring your item(s) and your return authorization to Joe Brand at 2301 E Del Mar Blvd Laredo, TX 78041, One of our Personal Shoppers will process your return or exchange in-store. Joe Brand reserves the right to refuse any item returned that does not comply with our return policy. 

Flexible Returns

We offer a flexible returns policy to make your online shopping experience even easier.